FAQ

Select the topic of your issue and let us know how we can help you.

Our Frequently Asked Questions will attempt to answer some of your questions if not all. It is designed to clarify some few queries you may have before you decide to hire one of our best Webmasters. Don’t hesitate to contact sales if you still have additional questions.

YOUR ACCOUNT

Do I need to create or have an account for Web, Mobile App, or Blockchain development?

No, account creation on Scrapabill Webmasters is not necessary for application development unless you are using hosting or migrating your website, transferring your domain name or purchasing web products.

How long does it take to create an account?

Within a few seconds, you should be able to have your account created, up, and running.

Do I need an account before I can register a domain?

Yes, you will need to create an account before you can register a domain name, web hosting, or purchase web products such as SSL certificates, Web Security, or WordPress Plugins from Scrapabill Webmasters.

Can I talk to someone if I have issues with my account?

Yes. Call (480) 624-2500 to speak with our technical support team 24/7 regarding issues concerning your account. For security reasons, you must provide your Customer Number and 4-digit PIN code before anyone can fix your account issues. 

What if I forget my Customer number and PIN?

As long as you can remember your password, log in to your account, and click “My Products.” You should be able to access your customer number and pin after login. And if you forgot your Password, Customer Number, and PIN code, detailed identification will be required from you before you can access your account.

Can someone access my account on my behalf?

Never give anyone your password to your account. We won’t be liable for any unauthorized activity in your account. If necessary, you can create a temporary FTP password for your technical support team. Call us at (480) 624 2500, and we can guide you.

THE BEST WEBMASTERS

Are your best Webmasters In-house?

Some of our best Webmasters are in-house while others are outsourced to other approved jurisdictions for us to meet the budget of small and start-up businesses. Though our quality assurance and testing are top-notch, we help and give priority to clients interested in making an excellent online presence with their estimated budget.

Who are Webmasters?

Our Webmasters are hand picked, one of the best professionals in the industry that have the qualification and training to provide technical services and support on the web.  The following are categories of the best Webmasters we use to deliver quality services to you:

  • Web Designer
  • Project Manager
  • System Analyst
  • Graphic Designer
  • WordPress Expert
  • E-commerce Expert
  • Frontend Developer
  • Backend Developer
  • Social Media Manager
  • Mobile App Developer
  • Full Stack Developer
  • Mean Stack Developer
  • SEO + Digital Marketer
  • Website Maintenance
  • Content Writer/Blogger
  • Social Media Developer
  • Hosting + Server Maintenance
Do you have WordPress Webmasters?

Yes, we do have professional WordPress Webmasters capable of installing WordPress plugins and can design quality websites you will love.

Can I hire a dedicated Webmaster for my project?

Yes, you can hire as many gifted and creative Webmasters as you require for your project.

Can you provide reference work of your best Webmasters?

Yes, at your request, we will be glad to send them to you beforehand.

Will you help me write content for my website?

We have content writers who can help you write or proofread your work.

What is a Mean Stack?

Mean Stack developers are Webmasters that focus on JavaScript technologies such as Node.js, (Server-Scripting), Angular.Js, React.js, Vue.js (Frontend Coding), and MongoDB (Database) to build your applications. They are one of the highest paid Webmasters.

COMMUNICATION CHANNELS

How do you communicate with local and International Clients?

To maintain a proper record of everything we do and measure our progress, we communicate with both local, and international clients using emails, phone, and technologies like Mondays, Zoho, UberConference, Whatsapp, and Skype. We use a systematic approach to work on your project, and we often appreciate clients who allow us to do our job without interruption and distraction during development.

Do you meet clients face-to-face?

Absolutely! You can request to meet with a Project Manager or CSR at any time. Occasionally, all traveling expenses are cover by you outside a city, state, or country.

How do I connect with my Webmasters?

You can connect with your Webmasters through our project software, customer relationship management, and conference call systems.

Can I call my Application Development Webmasters directly to get updates about my project?

Yes, you can call your Webmasters directly. However, we prefer that Project Managers, Business Analyst, or Customer Service Representatives (CSR) take the responsibility of giving clients project updates. Due to their nature of work, Web application development Webmasters are often unavailable to deal with or relay project updates to clients, so their duties are mainly engineering, developing, and programming software and web applications.

BUSINESS PLAN AND COACHING

Can you help design a business plan?

Yes, our business plan is market researched and investor-ready. You can also ask for bank loans with it. Our business plans cater for new IT start-ups.

What is the cost for a full business plan and how long does it take?

It can cost as high as $4,500 without working with a coach to execute the plan. Coaching and the business plan preparation together cost $10,000. It will take at least anywhere from 14 to 30 days to complete your business plan.

BRANDING AND LEGAL

Do you design logos and provide trademark services

Yes, we design logos with full corporate branding, and if you wish, depending on where you operate your business from, we can help you with trademark registration as well.

How much will it cost me for a full corporate branding?

We can create a custom package for you. Please contact sales with your requirements and scope of work

Do you provide social media page design?

Yes, we provide social media page design and all kinds of graphic design work. Contact sales with your job requirement.

How do I protect my brand?

Brand protection can be done in various ways through company name, domain name, trademark registration, and ensuring that you have legal coverage from us through membership.

What’s the legal coverage?

Legal coverage allows individuals, business owners, and entrepreneurs to become a member of an independent organization, which enables them to gain access to 24/7 legal consultations without additional cost. You can get your will & estate, contracts, policies, terms, and conditions reviewed as well as legal letters sent on your behalf to third parties.

Other than Scrapabill Webmasters, what other brands are there in the market?

Social Media, Webmasters, and Security are some of the current brands. Scrapabill vision and goal is to become one of the biggest brands in the world that help entrepreneurs and business owners succeed both online and in other areas within specific industries.

RESELLER & WHITE LABEL

What’s the difference between reseller and white label?

Reseller and White Label are both incomparable. A reseller is an individual or company who uses his brand name to resell our products and services. Whenever you use your brand to sell products that belong to someone else, the term refers to White label.

What do I need to become a reseller?

A sound mind and contact information plus the yearly reseller cost.

Do I need to have technical skills to be a reseller?

No. We will provide all your clients with full tech support.

How much does it cost to be a reseller?

Click white label or become a reseller to get the cost.

How much does it cost to be a reseller?

Click white label or become a reseller to get the cost.

PROJECT DEADLINE AND TIMELINE

How long does it will take to complete a website?

The time frame to develop websites, software, mobile applications, and other digital products is dependent on the scope of work and requirements. Some projects are database driven and have more complicated functionalities than others. After we go over the details with the best Webmaster, we then let you know how long it will take for your project to be completed.

What if we unable to meet the deadline for a project?

We will send you 30 days written notice, asking for an extension, and provide accepted reasons why the previous deadline date is no longer realistic and feasible. 

What do I need to send to the Webmasters for design and development work?

You must have your materials like company logo, custom photos/images, videos, script, or any content you may have. Unless you are giving your Webmasters the freedom to be creative with your work based on experience, be prepared to demonstrate where you want your web applications content to be.  Also, if you are confident about your desired technology and framework, let your Webmasters know at the beginning of your initial consultation.

How many Webmasters will I need to work on my project?

Depending on the requirement, complexity, nature, and functionality of your project, you may need more than one Webmaster. For example, you may require one frontend Webmaster and one designer, or one backend Webmasters. You will need a Project Manager that coordinate the activities of each Webmaster and assign them the task. Projects that involve landing pages, 2 to 10 pages, you will only need just one Webmaster. Technologies like HTML5 and WordPress are more common to use.

CUSTOMER SERVICE REPRESENTATIVE (CSR)

Can your CSR receive payments on your behalf?

No. Customer Service Representatives (CSR) are not authorized to receive payment on our behalf without authorization. Please contact the head office for verification.

Can your CSR receive payments on your behalf?

No. Customer Service Representatives (CSR) are not authorized to receive payment on our behalf without authorization. Please contact the head office for verification.

What can CSR do?

They can deal with phone inquiries about our services, handle tech support if they are qualified to do so, and close potential clients interested in any of our services or packages.

What are the benefits of becoming a CSR with Scrapabill Webmasters?

The benefits are as follows:

  • Gain sales and customer service experience in web technology.
  • Earn 10% commission for every potential client that purchases our service packages through you.
  • You can advocate for the expansion of the services in your area.
  • Receive work or business ethics reference letter from us at any time.
  • You will have the opportunity to network and meet other CSR in Canada. 

Will CSR be involved in the web application development process?

If they want to, CSR can get involved in the process from start to finish through our project collaboration software, and joining all conference calls with the clients.

Are CSR Webmasters?

No. CSRs are business agents, and can only deal with sales, and client care related issues. There are some CSR who are Webmasters, but their duties are within the scope of a CSR.

What can I do if I am receiving poor service or have a complaint against a CSR?

Send an email to go@scrapabillwebmasters.com or call +1.604.737.0995 immediately.

CORPORATE LEADERSHIP

Who owns and run Scrapabill Webmasters?

Scrapabill Management Ltd. is a Canadian Corporation that owns the Scrapabill Webmasters and other brands.  Advisory board members with years of experience in their various fields such as information technology, law, and business are appointed to coordinate the activities of the company and all its brands. 

Who are the founders?

Frank Urefe is one of the co-founders of Scrapabill and its brands. He is an entrepreneur, with diverse portfolios and positions as a sports consultant, author, project manager, case manager, and security service provider in the Canadian and American film industry with a deep passion for technology inventions. He’s a graduate of Simon Fraser University, Canada.

How many Webmasters do you have in the company?

We have over 75 Webmasters that specialize in PHP, Node, Python, and other front and backend technologies. We also have several 24/7 technical support affiliates through our reseller program.

Do Scrapabill Webmasters have any partners?

Yes, we partner with software development, search engines, hosting and web engineering companies as well as independent web design and mobile development agencies locally and in different parts of the world so we can offer our quality service to businesses on a large scale. 

What kind of organization and businesses do you take as clients?

We are open to working for businesses in various industries, from start-ups, small to large enterprise, including, but not limited to NGOs, churches, and religious organizations.

PAYMENTS AND REFUND

Do you accept installment payments?

Yes, depending on the scope and complexity of the project, we can accept, weekly, biweekly, and monthly payments. In some case, we accept percentage payments broken down into different stages of your project.

What method of payment do you accept?

We currently accept Bank Wire transfers, Direct Deposits, E-transfers, Bank drafts (Canada and USA Only) PayPal, and Stripe. If you are using PayPal and Stripe as your payment method, you will be responsible for covering all sending and receiving fees so add 5% to the total charges for fees coverage. We are opening more payment methods for your convenience. 

Do you accept refunds after payment is received?

We offer refunds after making payments during your scope of work analysis. When the Webmasters start the work, at that point, you cannot ask for a refund.  But we do make a conscious effort to ensure that all our clients are satisfied with the quality of work.

How much do you charge per hour for web design and development projects?

Our hourly cost for Webmasters that design, develop, maintain, and market websites, mobile apps, and other applications depends on their experience and the technology you have chosen for your project.  Whether design, development, marketing, quality assurance, testing, coaching, business planning, and video creation, you can expect rates from as low as $35 per hour to as high as $135 per hour.

Do you charge on a project-by-project basis?

Yes, before we charge and give you a cost estimate, we do a detailed analysis of your scope of work, requirements, and functionality with a team of Webmasters. Sometimes the team comprises of a Project Manager, Developer, Designer, Digital Marketer, and Analyst to come up with a feasible plan and the right technology and framework to be used in accordance to the requirement you have submitted to us.

TECHNOLOGY AND TIMEFRAME

What sort of technology and framework do you use to build websites and mobile apps?

We have Webmasters who are experts in various technologies, ranging from JavaScript (Node.js Angular.js, React.js, Vue.js), PHP (WordPress, Laravel, CakePHP, Codeigniter, and much more), and Python.  We often focus on trending technologies and the most popular ones.  The basics are HTML5, CSS, CMS, and all E-commerce technologies such as Big Ecommerce, Shopify, and Magento. Get in touch and let’s chat to see how we can meet your needs.

Can I create my custom package?

Yes, contact our sales team, and we will get back you with a quote that fits your budget.

Do you guarantee the quality of your work?

We can assure you that our Webmasters has the experience to deliver quality and professional work.  We design and develop websites, mobile apps, and digital products you will love.

Do you provide web hosting?

Yes, we offer web hosting service. Apart from web hosting service, we provide domain name registration, management, security, and other web tools. We are your one stop to web shopping.

If I have a web hosting company already, do I have to change?

Not necessarily, you don’t have to switch or change your hosting company. However, we strongly recommended that we migrate your website to our hosting company under our management and security watch to provide you with the best services and products. We will provide you with the website migration Free of Charge.

Who have rights to the codes?

You have rights to your codes, concepts, and ideas. We do not own or infringe on your intellectual property.

Do you have a warranty for all web applications you develop?

No. We do not warranty any web application we developed as soon as we have handed over the finished product and you have approved.